Refund Policy

Direct Buy

1. You may cancel any time within 24 hours of ordering for a full refund.
2. After 24 hours, if we have not yet initiated the vendor purchase, you may still request cancellation; the refund is subject to a 5% processing fee.
3. Once we have initiated the vendor purchase, the item is considered sold and unilateral customer cancellation is no longer accepted.
4. If the quality inspection fails, it is entirely our responsibility: full refund and we cover the round-trip shipping.

Deposit + Balance

1. After the deposit is paid, you may cancel within 72 hours for a full refund.
2. After 72 hours the deposit is non-refundable (unless we fail to start assembling the order).
3. When the balance window opens (after production is complete), we notify you by email. If the balance is not paid within the window, the deposit is non-refundable and the order is voided.
4. Once the balance is paid and the quality inspection passes, the order is considered complete and customer cancellation is no longer accepted.

Wish Deposit

1. A Wish Deposit is a "vote-style" reservation. We check the number of interested buyers on the deadline.
2. If the threshold is reached → it automatically converts to the first stage of "Deposit + Balance" (the deposit), and the wish deposit is non-refundable.
3. If the threshold is not reached → a full refund is issued via the original payment method within 10 business days after the deadline.
4. Once the threshold is reached, it is treated as a final sale and the wish deposit is non-refundable.

Platform error

For any delay, wrong item, damage, failed quality inspection, or similar caused by our fault, we issue a full refund and cover the round-trip shipping, regardless of mode.

Disputes

If you believe a non-refund rule should not apply, you may contact customer support with a written appeal. We reserve the right of final interpretation, decided on a case-by-case basis.